Terms and Conditions
Please read the terms and conditions. You are required to accept the terms and conditions at the bottom of the page before being able to make use of the Student Portal.
1.1 Your use of this and other websites of the Institute For Open Learing (IOL) is subject to the terms and conditions as set out below, including, but not limited to the documents that are referred to in some of the clauses.
1.2 You should read the terms and conditions carefully before you access any website or participate in any chatroom, newsgroup, bulletin board, mailing list, transaction or other on-line forum of
1.3 By using these websites, you acknowledge that you have read these terms and conditions and agree to be bound by and comply with them.
2.1 Copyright © Trustco Group International, Trustco House 2 Keller Street, Windhoek, Namibia. All rights not expressly granted are reserved.
2.2 You may download, view and print content from the IOL websites for lawful purposes only.
2.3 All moral rights of IOL and its employees, agents and students are reserved.
3. Other Intellectual Property Rights
3.1 All the work, trademarks and databases on this website, including but not limited to, software, text, graphics, icons, hyperlinks and designs are proprietary of or licensed to IOL and as such are protected from infringement by local and international legislation and treaties. Subject to the rights afforded to you herein, all other rights to all intellectual property on this site are expressly reserved.
4. Electronic communications
4.1 When you visit the IOL website and during that visit complete a web form to request information or when you send an e-mail to IOL, and do not explicitly request a non-electronic communication medium, you consent to receiving communications from IOL electronically and agree that all agreements, notices, disclosures and other communications sent by IOL satisfy any legal requirements, including, but not limited to the requirement that such communications should be "in writing".
4.2 You acknowledge and accept that the action to click on specified buttons on certain web forms on the IOL sites may constitute an expression of intent or other statement.
5. Linking and framing
5.1 Hyperlinks provided on IOL sites to other sites are provided as is and IOL does not necessarily agree with, edit or sponsor the content on such web pages. IOL disclaims any responsibility for the materials contained in such linked websites. You may use the online feedback form to notify IOL of any content on such linked sites that may be offensive or illegal.
5.2 It is expressly prohibited for any person, business, entity or website to represent any page on this website, including the home page, in any way whatsoever, such as framing, on their website so that it appears to be their own information.
6. Using search technology
6.1 The use of search technology, such as "web-crawlers" or "web-spiders", to search and gain information from this website is not permitted if such technology will result in slowing down this website or infringe the intellectual property rights of the University.
7.1 IOL makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this website are free from errors or omissions or that the service will be 100% uninterrupted and error free. Users are encouraged to report any possible malfunctions and errors.
7.2 These websites are supplied on an "as is" basis and the user agrees that the sites are used at own risk. These sites have not been compiled or supplied to meet the user's individual requirements. It is the sole responsibility of the user to satisfy himself or herself that the service available from and through these websites will meet the user's individual requirements and will be compatible with the user's hardware and/or software.
7.3 Information, ideas and opinions expressed on this site should not be regarded as professional advice or the official opinion of IOL unless the contrary is expressly indicated.
7.4 All items purchased from IOL, including study material, are made pursuant to agreements with shipping, delivery or transmission agents and risk of loss pass from IOL to such agents upon delivery of any item to such carrier.
7.5 Neither IOL nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use any product sold on this website.
7.6 IOL does not screen or edit all the content, including postings of any kind, on the various University sites and does not accept any liability for illegal, defamatory or obscene content. You are encouraged to use the online feedback form to notify IOL of any content that may be offensive or illegal.
7.7 No information or data on this web site is an offer to do business, but is merely an invitation to do business.
7.8 No agreements shall be concluded merely by sending a data message to IOL. Valid agreements require an acceptance of an offer from IOL.
7.9 No e-mail message shall be deemed to have been received by the institution until the complete data message enters the IOL mail server and is capable of being retrieved and processed by the addressee.
8. Description of main characteristics of goods and services
The study opportunities and other goods and services that IOL offer are stated
on various web pages on the IOL sites. The information provided on such pages
are subject to change in terms of section 17.1. Follow the quick links on the
home page to "study info" and "services and facilities" for more detail.
9. Fees and other costs
9.1 The fees, relevant levies and other costs for study units (courses, modules and programmes) and prices, taxes and shipping costs for other products of IOL are stated on various web pages on the IOL sites. These amounts are subject to change in terms of section 17.1.
9.2 No VAT is payable on study fees or international orders for other products or services.
9.3 Import duties may be payable by recipients of goods in foreign countries. IOL does not have knowledge of and therefore does not provide information on such levies.
10. Deliveries and other service levels
10.1 Undergraduate registrations will be effected within 30 days after receipt of an application unless otherwise agreed. The turnaround time for admission to and registration for postgraduate studies is not guaranteed due to, inter alia, the complexities of the admissions process, including the verification of credentials.
10.2 The delivery times for study material, library material and other auxiliary goods will be effected within 30 days after receipt of an application, request or order, subject to seasonal peaks and/or delays at customs.
11. Payment methods
11.1 Only requests for credit card payments are accepted via the IOL websites. These requests are processed offline at a later stage.
11.2 Various other offline payment options, such as direct bank deposits and cheque payments, are available to prospective students and the buyers of other products.
12. Terms of agreement and guarantees
12.1 The terms, rules and regulations, including but not limited to cancellations and refunds, that apply when a person registers as a student at IOL are presented in the University Calendars and other information brochures.
12.2 The terms of agreement for other transactions, such as the borrowing or purchasing of books, are presented on the relevant web pages.
12.3 If a user is not satisfied with goods purchased from IOL, he/she may or may not return such goods as specified on the relevant order form on the site, subject to the cooling off period of 7 days after the date of the receipt of such goods.
12.4 If IOL supplies the wrong product or if the product is in any way faulty or damaged, IOL will exchange it for the correct one. IOL will make a reasonable effort to exchange the product, but if replacement is not possible, IOL will refund the purchase price including delivery cost within 30 days.
12.5 If the user is not satisfied with his/her choice and the product is still in mint condition, the user may return it and IOL will refund the purchase price - excluding delivery costs within 30 days.
12.6 Note that once opened, the following types of goods will not be accepted for a refund and will only be replaced with another copy of the same product: audio tapes, CDs, videos, DVDs and computer software.
12.7 The terms of agreement will apply for the period that a person is a registered student at IOL or until other transactions, such as the purchasing or borrowing of goods from IOL, has been concluded according to the terms that apply to such transactions.
13.1 These Terms and Conditions of Use constitute the entire agreement between IOL and you, the user of this web site. Any failure by IOL to exercise or enforce any right or provision of these Terms and Conditions of Use shall in no way constitute a waiver of such right or provision.
13.2 In the event that any term or condition of the use of this website is not fully enforceable or valid for any reason, such term(s) or condition(s) shall be severable from the remaining terms and conditions. The remaining terms and conditions shall not be affected by such unenforceability or invalidity and shall remain enforceable and applicable.
14. Governing law
14.1 This site is hosted, controlled and operated from Namibia and therefore governed by
Namibian law, subject to the terms of Public International Law.
15.1 IOL is committed to protecting our users’ privacy.
15.2 IOL only collects personal information when users provide such information voluntarily, e.g. when they wish to register for studies at the University, when they register to use the online services of the University or when they request information and wish to receive such information via e-mail.
15.3 In some cases non-personal information, such as the user’s domain and IP-address is stored on the user’s computer as a cookie-file and in a statistics file on the web sever. This information is used to improve the service offered to users.
15.4 The collected personal information is stored in databases to which access is strictly controlled and only staff, who in the course of their duties need to have access to such information.
15.5 No personal information about a user will be disclosed to third parties without the user’s permission or due process.
15.6 By using this website, the user consents to the following:
15.6.1 IOL may use personal information about the user to communicate with the user from time to time.
15.6.2 IOL may use the user’s information for non-personal statistical purposes.
16.1 All reasonable steps will be taken to secure a user’s information
16.2 Users undertake not to divulge their usernames and passwords to any other person.
16.3 It is expressly prohibited for any person, business, or entity to gain or attempt to gain unauthorised access to any information on this website, or to deliver or attempt to deliver any unauthorised, damaging or malicious code to this website. Any person who delivers or attempts to deliver any unauthorised, damaging or malicious code to this website or attempts to gain unauthorised access to any page on this website shall be held criminally liable, and in the event that IOL should suffer any damage or loss, civil damages will be claimed.
16.4 All requests for credit card payments are encrypted with 128 bit SSL (Secure Socket Layer) encryption technology. The company registration documents and the site's registered domain name are checked and verified by Verisign.
17. Changes and amendments
17.1 IOL expressly reserves the right, in its sole and absolute discretion, to alter and/or amend any criteria, information, prices and rates quoted on its websites without prior notice.
17.2 IOL may, in its sole discretion, change the terms and conditions of using its websites at any time without prior notice.
18.1 In the event of any dispute of any nature whatsoever arising between the parties on any matter provided for in, or arising out of this agreement, the
Namibian law will apply and the appropriate courts of Namibia will have jurisdiction.
19. Term and termination
19.1 This agreement shall commence when the user starts using the IOL websites and continues indefinitely until terminated by IOL in terms of clause 17 hereto or for any other reason.